Help & answers
Most questions are answered here. Still stuck? Email .
Getting started
How do I create a page?
Sign in with Google or your email, click + Create new page, choose a name and link (e.g. YourEventAGM). It's free to build and preview.
Can I change my page link?
Yes, until you publish. After publishing the link is permanent, so posters and WhatsApp messages keep working every year.
Who can see my page before I publish?
Only you, when you're signed in. Everyone else sees "Page not available".
Payment & renewal
How much does it cost?
RM30 to publish for 1 year, RM30 to extend another year (same link), and RM20 one-off to remove the "Powered by" footer.
I paid but my page isn't live yet
Most payments confirm within a minute. If you closed the payment page early, the system re-checks every hour automatically and you'll get an email when it's live. If it's still not live after 2 hours, email support with the time of payment.
Will I be reminded before my page expires?
Yes — we email you 30 days and 7 days before, and on the day it expires. Your sponsors and data stay safe; renew any time to bring it back at the same link.
Can I get a refund?
Fees are non-refundable once a page has been published. You can preview everything for free before paying.
Do sponsors pay through JomSponsor?
No. Sponsors pay your organisation directly using the QR code or bank details you add. JomSponsor never handles sponsorship money.
Sponsors & tracking
How do I add a sponsor?
Dashboard → Edit → Sponsors → + Add sponsor. Choose the type, money or merchandise, the amount (or estimated value), their logo and links. The package is chosen automatically from the amount.
What does "Pledged" mean?
A sponsor who promised but hasn't paid yet. Mark them as Paid / received in the Tracker tab when the money or goods arrive. In Setup you decide whether pledged amounts count toward the target and show on the page.
Can I change the packages and categories?
Yes — Setup lets you add, remove and rename packages, amounts, colours and benefits, and create your own sponsor types.
How do I export to Excel?
Click Export Excel on the dashboard or in the Tracker. The file includes a summary and every sponsor, including private tracking details.
Who can see the private tracking details?
Only you. Phone numbers, receipt numbers, notes and benefits delivered are never shown on the public page.
Problems
I didn't get the login email
Check spam/promotions, wait a minute and try again, or use Continue with Google.
My page says "suspended"
Pages are suspended when they break our Terms or are reported as a possible scam. Your dashboard shows the reason. Reply to support with the proof requested to have it reviewed.
Someone is using our organisation's name
Open the page and click Report this page at the bottom. Pages with several reports are taken offline automatically while we review them.